We recently returned from the 2011 Restoration Industry Association Convention and Exhibition where we spoke to a full house. We got some wonderful feedback from our audience and thank you to all that attended. For those of you who would … Read More

When you think about it, it’s the unreasonable actions that move your business forward. It’s not reasonable to expect your teams to consistently do great work on every single job, to produce a profitable job every single time, to expect … Read More

Autonomy  Give individuals the freedom to be self directed.The desire for freedom is one our most powerful motivations. Mastery Offer training and development, the opportunity to improve skills.Professional self improvement improves productivity and personal satisfaction. Purpose  Have a vision or … Read More

The better people work together in your business, the better the results and profits. Your business culture impacts your employee’s behavior, shaping those daily results. And as a leader in your business, you determine the business culture by the business … Read More

1. Yelling louder, pushing harder, relentlessly riding people. Doesn’t work because soon as you leave the room or stop yelling, they stop. 2. Create competition – many will respond if pitted against their peers. But If you’re not careful, it … Read More

Everyone has their own personal leadership style, and it has two parts.The qualities that you know and like-your public persona, and the qualities that you don’t like, don’t show, or don’t even know. While most of what you’re doing can … Read More

Premise # 1: Your Customers Buy Based on their Emotions. No one likes a big change. People tend to get upset when there is damage to their home. In an emergency, their emotions, (although hidden from both your view and … Read More

He started his business with the money in his own pockets. He invented the idea of health clubs with juice bars…50 years ago! He stood by his brand “no matter what” for 70 years of his career. He wasn’t born … Read More

It’s a total pain in the ass, your butt’s always on the line, you’re dealing with problems 24/7. There are many days the rewards seem disproportionate to the long hours and hard work. At times you may think you’re a … Read More

Production meetings cover every detail for each job no matter how painfully long it takes. Business meetings report the accomplishment of essential core drivers. Production meetings discuss the process of the work itself. Business meetings discuss the results of the … Read More