Your view and response to this question dictates the actions you take. If you think you’re running your business, then your actions put you at the center of the universe so you can feel like you’re in control, calling all … Read More
Heroes are plain, ordinary men and women. The very fact of calling them heroes inspires ideas of someone larger than life, when in fact, they are more accurately characterized by their ordinariness. There is nothing special about them, they are … Read More
Here are three of my favorite points on Leadership, all from Peter Drucker. “Leadership is not magnetic personality-that can just as well be a glib tongue. It is not ‘making friends and influencing people’-that is flattery. Leadership is lifting a … Read More
Keep a very positive work environment, that especially includes what’s being said about others behind closed doors. Often, I hear owners and or managers say that because the door is closed, no one knows what they are saying about others … Read More
Humor can show up naturally in successful businesses, but when it doesn’t, it’s in your best interest to inspire some humor anyway. In highly productive and successful business environments there is a steady focus, lightness, room to breathe, and room … Read More
In emergency response, that means the more information we get at the first point of contact with the homeowner, the easier getting paid will be. So why is it that so many companies send service techs that are well trained … Read More
Normally, we think of integrity as limited to how someone gives and keeps their word, but there are many other types of integrity in a business: structural, financial, moral, ethical, as well as personal. It could be said that any … Read More
“Security is mostly a superstition. It does not exist in nature, nor do the children of men – (substitute – human beings) – as a whole, experience it. Avoiding danger is no safer in the long run than outright exposure. … Read More
“A pessimist sees the difficulty in every opportunity, an optimist sees the opportunity in every difficulty.” “To improve is to change; to be perfect is to change often.” “Success consists of going from failure to failure without loss of enthusiasm.” … Read More
GNA builds a culture of breakthrough level performance based on trust and empowerment of key employees and leaders. The business culture becomes one in which everyone wins. Real accountability-based management is the new paradigm.
