In emergency response, that means the more information we get at the first point of contact with the homeowner, the easier getting paid will be. So why is it that so many companies send service techs that are well trained to perform work, but ill equipped to really deal with customers to get complete information-how will they pay their deductible, when, how many parties on the check, etc.?
And then there is someone at the other end of the job, spending hours on the phone trying to collect that last $1,000. Yes, it’s true that customers are getting more challenging these days but, if you’re A/R is high, or your over 90 is out of control, consider the possibility that it’s that way because you have designed it to be that way.