In emergency response, that means the more information we get at the first point of contact with the homeowner, the easier getting paid will be. So why is it that so many companies send service techs that are well trained to perform work, but ill equipped to really deal with customers to get complete information-how will they pay their deductible, when, how many parties on the check, etc.?
And then there is someone at the other end of the job, spending hours on the phone trying to collect that last $1,000. Yes, it’s true that customers are getting more challenging these days but, if you’re A/R is high, or your over 90 is out of control, consider the possibility that it’s that way because you have designed it to be that way.
Your Next Steps
My mission is to demonstrate that a business embracing practices of kindness, respect and empowerment will be very, very successful and profitable.
Ready for a new level of success in your business?
Working with hundreds of companies in over 8,000 meetings for 25 years has shown me if you take the right actions, you will get the best results. The GNA program helps you break free from the exhausting effort to run your business. We offer a step-by-step program helping you to thrive and build the business you always wanted.
Explore how you can achieve a new level of success in your company, schedule time with me today: https://calendly.com/greg-479/free-30-min-discovery