Humor can show up naturally in successful businesses, but when it doesn’t, it’s in your best interest to inspire some humor anyway. In highly productive and successful business environments there is a steady focus, lightness, room to breathe, and room … Read More

In emergency response, that means the more information we get at the first point of contact with the homeowner, the easier getting paid will be. So why is it that so many companies send service techs that are well trained … Read More

Normally, we think of integrity as limited to how someone gives and keeps their word, but there are many other types of integrity in a business: structural, financial, moral, ethical, as well as personal. It could be said that any … Read More

“Security is mostly a superstition. It does not exist in nature, nor do the children of men – (substitute – human beings) – as a whole, experience it. Avoiding danger is no safer in the long run than outright exposure. … Read More

“A pessimist sees the difficulty in every opportunity, an optimist sees the opportunity in every difficulty.” “To improve is to change; to be perfect is to change often.” “Success consists of going from failure to failure without loss of enthusiasm.” … Read More

…your business was a platform for risk, challenge, and accomplishment?Rather than a promise for a paycheck? …working in your business meant accomplishing things beyond what was previously possible?Instead of just doing what you’re told so you stay out of trouble? … Read More

When someone says something less than positive about another, whether it’s conscience or intentional, whether it’s true or false, it colors perspective and can completely change the way we see one another. It’s true in that it’s obviously one person’s … Read More

Start with the recognition that your business culture is what shapes everyone’s behavior. And everyone’s habits and behaviors are what produce the results. So, if you’re not getting the results you need, you need to tune up the culture of … Read More

It starts with a Culture of Accountability, Accountability at every level of the business. The real power in Accountability is what each person speaks for, what they give voice to. Many people confuse this with a less powerful form of … Read More

Because if your daily problems and challenges are offered in the right context, they become the best tool you have to building leadership under you. Becoming masterful at anything requires practice. The practice of solving problems in a team environment … Read More