Start with the recognition that your business culture is what shapes everyone’s behavior. And everyone’s habits and behaviors are what produce the results. So, if you’re not getting the results you need, you need to tune up the culture of your business.
Either you manage your culture, or it manages you!
Working to produce success in a business where the culture is working against you, is very hard work, stressful, and frustrating. There is one thing that you need to transfer to your key staff and managers. It’s the one thing that will give them the training and experiences they need to think and act like an owner. It’s the one thing that gives most employees a great deal of satisfaction and reward, and it’s the one thing that most owners and managers withhold.
It’s the opportunity to solve problems and breakdowns–if the opportunity is offered in the right context.