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I got a call yesterday from a contractor asking for my help with his business. He said he is a General Contractor, and then he proceeded to tell me the recent history of 26 years in business. Mostly, what he … Read More

I was in a meeting with a company last week when one of the project managers said he was having trouble with one of the lead carpenters he manages, and was wondering if it was wise to have that lead … Read More

Marketing, Marketing, Marketing  1.    Have a Marketing process that builds on each previous step to give you results with certainty. Plan your strategy numerically and track it – it’s all about the numbers, if you see the number of people … Read More

Almost everyday someone in your business makes a mistake. Reacting with anger, criticism, and disappointment is the first immediate thing that normally comes to mind. You feel temporarily better (at someone else’s expense). No matter how hard we try not … Read More

The real problem is we don’t see them that way, we try to avoid them as much as possible. When things don’t go the way you expected it’s upsetting to everyone.  We know that we learn from making mistakes…”wisdom comes … Read More

As a business owner, being in business for your self for years has taught you the fact that if you don’t produce, you don’t get paid. If your employees don’t perform, you have the option to let them go, otherwise … Read More

There is a new call going out across the nation – we can see it everywhere we look.  There are changes being made with historical consequences at all levels of our society, not all of them with a promise of … Read More

Your customers buy from you because of how they feel emotionally.  They may sound concerned about the price, they’re talking about the cost of your bid. But they will buy because of how you and your employees make them feel. One … Read More

I say because they are afraid. People buy based on emotion, so it follows that they don’t buy because of emotion.  Every week I hear stories of sales people getting to the point of decision and not getting the sale, … Read More

I say it’s your word.  How you demonstrate that fact through the actions of each employee is more important to your customers then what you say. Many companies spend time creating great sounding mission or value statements that are not connected … Read More