Almost everyday someone in your business makes a mistake. Reacting with anger, criticism, and disappointment is the first immediate thing that normally comes to mind. You feel temporarily better (at someone else’s expense). No matter how hard we try not to make them, we do in fact learn from mistakes.
We value wisdom, but resist the pathway to get there.
Taking the time to teach sends a powerful message throughout your organization.
Responding with education rather then anger and criticism creates a learning environment. Learning environments do a much better job of flexing and responding to changing market conditions.
Productive employees in a learning environment is not only profitable, it’s sustainable!