Breakdowns are really opportunities for growth

The real problem is we don’t see them that way, we try to avoid them as much as possible.

When things don’t go the way you expected it’s upsetting to everyone.  We know that we learn from making mistakes…”wisdom comes from experience”.  Getting the wisdom without the pain of experience requires some magical thinking.

So the message to employees is its ok to work here, as long as you never make a mistake.

Limits on growth and learning suppress the kind of creative thinking that keeps you in an intimate and competitive relationship to your customers.

Breakdowns are where all the innovation and thinking comes from to improve your company – the real question is how do you balance learning?