In every business things break down. Entropy is a natural phenomena of life. Whether we like it or not, everything winds down. How can this be a good thing and to your advantage? You have the opportunity to invent breakthroughs from breakdowns. They tell you where to put your attention, where you are weak.
Most businesses treat problems and breakdowns as a painful experience to be avoided. But some treat it as an opportunity for growth, and a few create ‘Performance Challenges’ to test the strength of the leadership. Maximize the opportunity and create long lasting sustainability by designing and planning your business processes to allow for the fact that breakdowns happen, and that’s a good thing.