As a business consultant, I have noticed over the years there is a lot of misunderstanding around real accountability. Most people think about it one way then have to deal with the consequences of that thinking, and never connect the … Read More

Third of a three-part series on the best ways to successfully manage millennials. From Article Published In Restoration & Remediation Online May 22, 2017. In the previous two articles ( Part 1 and Part 2 ), I wrote about how … Read More

Embracing Their Talents Second of a three-part series on the best ways to successfully manage millennials.From Article Published In Restoration & Remediation Online April 18, 2017. This is the second of a three-part series in answer to the many questions … Read More

A Lack of Understanding Shouldn’t Equal a Bad Rap So many business owners call or email me regarding how to work with and manage the growing numbers of millennial in their employ. To many owners and managers, it seems impossible to balance … Read More

I first became aware of the idea of emotional intelligence when the buzz around Daniel Goleman’s book hit the street in 1995. I have been wanting to write something on this for almost that long, because in working with teams … Read More

Recently in working with a couple companies in my consulting business, two GM’s expressed the concern that if everything in the business was working, and they delegated and trusted their key people to get their jobs done, what would be … Read More

It starts with a Culture of Accountability, Accountability at every level of the business. The real power in Accountability is what each person speaks for, what they give voice to. Many people confuse this with a less powerful form of … Read More

Is this the year you break through and find a whole new level of success? It can be! All you have to do is say so and back it up with action. If you build it, you will have it. You just have … Read More

You may have people that you feel aren’t as responsive as you think they could be. Chances are, you’re right. So, what do you do about it? The actions you take set the tone for the kind of business culture … Read More

What exactly do they want from you? Don’t assume you already know. Kodak and Polaroid made that mistake and went from dominating the market to a sliver of market share by assuming what everyone wanted was higher quality film when … Read More