“Management,” “Business as Usual” and “Defining Moments”

When we say “Management”, what exactly are we talking about?
What is Management, if not intervention in some event about to go south?
In that moment, when circumstances argue that the job is not going to get done, how you intervene defines you and your style of management, of which there are many.

The most effective intervention I know is to be very clear on the outcome needed, not the process, not what they need to do, just the outcome. Make the most challenging, but doable, request to the responsible person, and listen for their commitment. It’s all about the quality of their commitment!