Business Assesment – GNA Works

Business Assessment

In order to do a better job of serving you, we would like to know a little bit about you and your company. This quick Business Assessment is designed to stimulate your thinking about ways you want to improve all areas of the business. To prepare for our first call, please review each of the following statements as you consider the current state of the business within each key area.

Your Name *

Your Title

Email *

Business Name *

Contact Phone

Best number to contact you for our introduction call.

Years in Business

Annual Gross Profit

Number of Employees

Number of Locations

Financial Performance

I don’t use reports that provide financial certainty for month to date and year to date

I am missing reports that give me transparency into each area of my business

Monthly financial reporting is absent, inconsistent or inaccurate

Not aware what the margins and costs are

Job costing is incomplete and or inaccurate

Cash flow and collections are problematic, difficult and slow

Markup strategy is unclear and inconsistent

I don’t track job costs on every job

We lose money on more than 20% of our jobs

I don’t use a WIP report

My key employees don’t know exactly how they contribute and impact the company’s financial success

Payables are sometimes late

Collection cycle time is longer than 3 weeks

Large sums of receivables are tied up in legal collections process

Accounting / bookkeeping employees are poorly skilled

Equipment inventory control problems, or don’t count inventory at all

I lack a clear business plan that looks out 3 to 5 years

I lack annual Gross Profit Volume budgets for each department

I am lacking financial tracking based on Gross Profit Volume performance

I lack a business plan showing GP volume targets for each dept

I lack GP volume targets for each key individual

Marketing and Sales Performance

My business development staff are ineffective in generating leads consistently

My BD staff doesn’t know how to approach agents, property managers, adjusters

What I am doing is ineffective in reaching new business.

I have insufficient leads

I don’t have a lead generation program

I don’t track the source of my leads

My Lead-to-Sales (sales conversion) rates are less than 30%

I am too often competing on price

I don’t have a business development program

I have no marketing plan or strategy

My sales staff have no formal sales training or processes

I don’t set or make sales projections or sales goals

My sales staff don’t have knowledge of customer’s pain, concerns, or problems

My sales staff can’t sell the large jobs

Sales are flat, declining and affecting my company growth

Team Performance

I am exhausted with the experience of being an owner

I work too many hours

There are too many breakdowns

I’m too busy fighting fires, don’t have time to delegate anything to anyone

I’m so busy estimating and selling, I never have time to see the job site

I feel stressed out because I have to do everything myself

My people don’t do the work the way I want them to; I might as well do it myself

I have to do all the thinking for everyone; I might as well do it myself

I can’t take a vacation without something bad happening in the business

I manage all communications with employees by phone calls

There is a gap and tension between the office staff and the field personnel

I don’t know how to inspire accountability, autonomy, and ownership

I have greatly underutilized capacity of key people.

I am dissatisfied with my own leadership and ability to motivate my teams

I am dissatisfied in my ability to coach, train and inspire my employees

My teams aren’t as motivated or productive as I need and want

My employee’s performance is more like a slow casual business as usual

I have no formal training for employees

There is no clear systems for accountability and reporting

I feel like my business is lacking direction, growth, and strategies for success

My teams lack strategic plans or goals

My employees complain that they are too busy

I don’t have employees that are capable of solving job related problems

I can’t find employees that have the right skills

My staff are not as productive as they should be, and complain they are too busy

I am all tactics with too little direction towards strategic planning

I can’t find good employees at all

I can’t keep good employees; we have high turnover

If certain key employees left, my business would suffer greatly

I have employees that I should have let go years ago

I don’t have a clear, organized picture of my company’s future

My organizational strategy isn’t clear

I don’t have job descriptions that work

I don’t have clear systems for accountability and reporting structures

I don’t have regular meetings with key managers and key employees reporting

I have weekly meetings that run longer than one hour

I have employee meetings more than once a week

My senior managers aren’t effective at coaching results with their reports

I need more teamwork from all my employees

Training people takes too much of my time, we do no training

My employees have no career path nor annual review process

Customer Satisfaction

Customers are too frequently unhappy and dissatisfied

We meet customer expectations less than 80% of the time

The quality of our customer service is ok, but needs improvement

The quality of our customer service is inconsistent

I don’t know my customer’s experience/perceptions about our work

We have no process for tracking customer satisfaction

I can’t maintain long standing customers

We frequently lose customers

We don’t have referrals or additional work from customers

We can’t seem to move away from problem customers

My employees don’t know how to solve customer job related problems

We don’t get enough or any referrals

My customers always start out happy and end up angry with us

My customers always try to get money back at the end of the project

Production

Production can’t keep up with sales

Production can't get work done profitability

Production can't get work done on time

I can’t find good estimators and project managers

My production employees make too many mistakes

My employees don’t complete jobs on time

We have inadequate or no practices for project management

We don’t do planning or scheduling for all projects

Jobs are often delayed due to customers not making a decision

Your top three goals right now?

Please enter the top three areas you would like to focus on.

If you are human, leave this field blank.

Business Assessment

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