It’s when you think an employee or a team can’t do something without your help. When you feel that judging by the look on that face, or the sound of that situation, you have to say something right now. You have to jump in and turn that around.
If asked, don’t give in. Resist the temptation to let them off the hook. Whoever speaks (or acts) first, wins the prize of being accountable for the outcome. If you keep providing solutions, you create an environment that says employees are safely not responsible for the outcome.
So when all eyes turn to you for a solution that seemingly no one else can handle, take a step towards creating a far more productive environment and say nothing. Instead, ask questions like, “How would you handle that?”