Secure, confident owners and managers invite a difference of opinion. They honor the points of view of others, listen to it, and sit with it. The less confident and secure use their position to control. The message is clear, “Agree … Read More

In response to the current economy, traditional accounting says cut overhead, cut every cost possible, trim down to the most cost effective delivery of your services. You may survive, but you won’t get anyone’s attention. While everyone else is watching … Read More

Power can be defined as the speed with which you can make work happen, to get something done, to move a project from an idea to completion. A powerful leader is someone able to communicate a vision that inspires action … Read More

It’s when you think an employee or a team can’t do something without your help. When you feel that judging by the look on that face, or the sound of that situation, you have to say something right now. You … Read More

The time it takes to get anything done is a measure of Cycle time. FedEx, one of the leading experts on cycle time management says less then 3% of the total elapsed time spent on work performed has anything to … Read More

Sometimes we know what the right thing to do is, but we just don’t do it. For the sake of comfort or habitual behaviors, or just to do it the way we want to, we choose to ignore the facts … Read More

The choices are… 1.    Leave me alone, I’m fine, I’m doing it my way… or, 2.    Ok, you can help me if I like where this is going and we do it my way… or, 3.    I’m open to your suggestions and appreciate your … Read More

The most common problem sales people are having, and I see this over and over, is…Getting to the alleged point of sale, and running into various unforeseen objections, any one of which ends up equaling no sale. If this is … Read More

In a world where “more faster” is better, Netflix stands out as a company doing a great job of delivering on their promise to customers-and why wouldn’t they with a business culture that actually walks their talk? Starting with leading … Read More

For most of us, where we waste time is not immediately apparent. Obviously if it were, we would correct it. But in the same way that we have employees operating with institutionalized behavior, so too is our view of our … Read More